Fourteen days.
You have 14 days from delivery to change your mind. No interrogation, no forms in triplicate — one message to the Bureau is enough to start a return.
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Returns & exchanges. Stated plainly.
Fourteen days, unworn, refunded in full — and a one-of-one shelf means exchanges work a little differently.
The condition.
The bag must come back unworn, in its original condition, with everything it arrived with — dust bag, tags, the lot. We inspect a return the same way we inspected the bag before it shipped: piece by piece, in person.
How it works.
Write to the Bureau. We arrange a fully insured return — paid for by us — with a signature on collection. Once the bag passes inspection, we refund to the original payment method. The way it arrived decides the way it goes back.
When the money moves.
We process the refund the day the return passes inspection. Banks can take a few business days after that; when it is their delay, we chase them, not you.
The exceptions.
Custom orders, special sourceings and items marked final sale are not returnable. If that applies to a bag, it says so on its listing before you pay — never after.
Damaged in transit.
If a bag reaches you damaged, that is not a return — that is a courier's failure, and the Bureau's problem. Contact us immediately and we make it right at no cost to you.
Exchanges.
Our shelves hold one-of-one pieces, so a like-for-like swap rarely exists. But if a bag isn't right, return it in full under 14 days — tell us what you're looking for while it travels back, and if it's on the shelf, we'll hold it for you.
Still have questions?
A person reads every message — before a purchase, after a purchase, any purchase.
Ask the Bureau